Synology files disappear. If you have not heard about ...

Synology files disappear. If you have not heard about a NAS system or Synology then I insist that you take some time and learn what it can do for you. I checked and can confirm that on 2022-11-14 around 65000 files were deleted (HyperBackup source monitor). I added some tags and tried to share the folder. While using Windows File Explorer to move a file from my PC to my shared Chickflix folder, the Chickflix folder suddenly disappeared. Running Synology DS218+ on DSM 7. If you have enabled file transfer logs for the using protocol in advance, you can observe file transfer logs to track and review these changes. 1-42218-U2, DS218+, using Windows 10 File Explorer on PC on same LAN. ) The NAS is divided by folders for each year and then by letter folders for client files. NAS hardware I have turned on my synology after quite a while and decided to start some cleanups (I had a messy folder structure). So it seems like UGreen NAS can but Synology cannot. . The faster you want the data, the more they charge! Apart from that, Adobe have a history of deleting data Symptoms You are unable to find files and folders on Synology NAS using Windows File Explorer or Mac Finder, but they are visible in File Station. Go to File Station and search for the file. And it works so that I can see the files and everything works as it should in file station and in samba share. Recycle bin enabled. Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Can't see it in File Explorer or in File Station. Sep 24, 2015 · We’re having a problem where files keep disappearing from one of our NASs. 4. It even happened that way during this incident with another folder I was transferring at the same time. Just want to see if there's a way to recover if possible. I am experiencing the phenomenon of clear and sure uploaded files disappearing. If the thumbnail does not appear, the file may be corrupted or is in an unsupported format. By 'decommission', I mean we turned it off and unplugged the power. OFC - but the folder disappeared from Team folder structure = I can't see it in Drive client side = I can't enable/disable file filters. Any idea how to debug? I'm OK if the files are gone, kind of annoying to lose all that but I guess it's a fresh start if so. In Log Center I can see the clients and users connected on that day but the Shared Folder log is empty (no creation, deletion, modification of any files). 0. This guide covers why folders disappear and how to fix it fast, so you can regain access and avoid future issues with folder visibility across your NAS setup. Resolution Please see the steps below to recover deleted files. For whatever reason the other folder being moved disappeared entirely. 2. The file disappeared from the "from" folder, that's normal so I deleted the "from" folder, but it never appeared in the "to" folder. The setup is: Synology RS814RP+, 3 Samsung 850 Pro SSDs in RAID1 (yes, 3 mirrored disks). A place to answer all your Synology questions. What am I doing wrong? (Windows 7) I bought my father a Synology Diskstation DS218J a year ago (for backing up his laptop where he has a bunch of photographs) and I have had nothing but trouble with this thing. Can anyone explain to me what happened? Archived post. Symptoms You are unable to find files and folders on Synology NAS using Windows File Explorer or Mac Finder, but they are visible in File Station. NOTE: Alot of the data recovery companies have tiered pricing. I've checked the log and found an automatic update performed yesterday night, after office hours (the packages Cloud Sync and File Station have been updated) Files missing in mounted network drive - but visible in File Station : r/synology r/synology Current search is within r/synology Remove r/synology filter and expand search to all of Reddit r/synology I haven't found one. DDNS was fixed within the Synology setup, so external access works from the URL provided by Synology. Changes made via Synology synchronization services: Synchronization via Cloud Sync, Cloud Station ShareSync, Synology Drive ShareSync, and Shared Folder Sync can result in file changes on DSM. 4: can I ever trust the NAS again? I normally only run backups once a week, and I'd hate to lose a whole week's work. The other six folders within the same Shared folder are visible on the network. I logged in using the web browser and file station only to find that the file was gone. In Synology Photos, double-click on the item to check the file name. Basically, if you open a shared folder, sometimes, the contents just disappear from… In this case, you should contact your network administrator to identify the cause. I started moving first shared drive, and then moved to another one. This issue has come up a lot around here, online forums, etc. Hi! Come and join us at Synology Community. Missing files/folders in Synology Drive (but can see them in File Station or when mounted via SMB) NAS Apps Hi! Come and join us at Synology Community. Does anyone know how to solve this ?? I am using DS118 + 6TB WD hdd I'm using the latest dsm with auto-update turned on I usually upload files with smb and sftp in Windows 10. Help needed, I have a Share Folder that has suddenly dissappeared from the File Station and Synology Drive. If the thumbnail appears, return to Synology Photos and upload the file directly. I am using it to store my files, photos and videos to a central place that I can access from all my computers and mobile. I have posted another question concerning what characters are allowed in the naming of files and folders on the Synology NAS. basically picture are disappearing. It's also shown in File Station when logged in as a different user. This article will walk you through the three methods for recovering deleted files from your Synology NAS drive. (all mac office) Using BTRFS with 2 drive redundancy, DSM 6. Suddenly, after a rename of a few dozen files (i am using a third party program on my mac where i can access all files without a problem), the music folder just disconnected and disappeared from the file browser. Later on, the whole folder is simply gone! I can see the files in the Sync Log but not access them. Jan 21, 2021 · Hi! Come and join us at Synology Community. Files just randomly disappearing? EDIT: Fingers crossed, I'm hoping I figured it out. I have tested deleting some of those files from the folder where our files disappeared, but it had no effect. The user windows uses to login is different from the user I use for rsync. (A through Z) This morning, the "M" folder in our 2021 folder suddenly disappeared when attempting to access Hi! Come and join us at Synology Community. On the synology device, I have 8TB of storage with 15 partitions delegated to different portions of the NAS. Files suddenly missing on NAS : r/synology r/synology Current search is within r/synology Remove r/synology filter and expand search to all of Reddit r/synology Our Synology server became really slow since one week or so, and today a weird thing happened: The largest folder (7 TB) just disappeared from the mac/Finder view. I have been impressed, like most, with the fact that it seems to be a very wel Data backup to NAS is no longer a rare occurrence. If your Synology NAS still does not show up in Windows File Explorer after trying all of the methods above, try mapping a network drive to a shared folder to access your data directly: Determine the IP of your Synology NAS via Synology Assistant. I use it as a server for my Zuma v3 computer (thanks for the great design Chris!) running JRiver/Jplay. How Synology Could Improve • Explicit Warnings: Synology Drive should warn users when adding system folders like My Documents to the sync list, advising against direct relocation. The first thing the support team told me to do is enable the recycle bin to verify what files are disappearing. " I'm not sure what permissions I would even need to investigate as Plex advises giving PlexMediaServer read/write access to any shares it will be accessing and I've done that. They are also not in the trash (Ubuntu). Other 100MB switches connected to this core switch for non-CAD users. 1 If your Synology NAS is built with RAID 1 or has only one hard drive: Remove one hard drive from your Synology NAS and connect it to a computer with at least one available unused drive slot. Have a weird problem I can’t figure out… If you have enabled file transfer logs for the using protocol in advance, you can observe file transfer logs to track and review these changes. I have had my Synology DS 413j server since last October, with 2 3-Tb drives running in Synology Hybrid Raid mode. Strangely empty folders have shown up at the same time my folder disappeared. Not all files disappeared, just ones that were downloaded directly to the my DS918+. Additionally, there are alternative backup solutions and third-party software available for file recovery. Currently, we have an issue where in a particular folder all the files that once inhabited the folder have gone missing. I dont even see the recycle bin May 23, 2025 · [Solved] Synology NAS Shared Folder Not Visible? If your Synology shared folder not showing in File Station, you're not alone. In Windows, I can open an Explorer window, open up the Synology under the Network, and navigate as usual -- and the moved files are shown there, which makes me think there is nothing defective with what I did when moving the files. If External1 is showing files in the Plex directory but External2 isn't and I reconnect it, after some time the files on External1 "disappear. thank you. There, the folder folder_two is empty. Like many people, my nas has many folders Among them there are folders that frequently upload files. Sometimes my files disappear. So this NAS basically destroys any file that ends up in the recycling bin. Symptoms You notice that certain files or folders are missing on Synology Drive but show up in File Station or other file transfer protocols, making the file lists inconsistent. 3: is there any log of file deletions and/or files created or modified in a shared folder mounted by a user? File Manager logs only seem to show uploads and downloads occurring through the DS-File app. Hundreds and hundreds of folders are still there but all files inside disappeared. Now it's completely gone. The file may appear grey and not usable, or disappear, or the Copy dialog can show "Cannot copy" randomly I have tested deleting some of those files from the folder where our files disappeared, but it had no effect. However, when logged in as my primary user (which is in the administrators group) I can not see this folder in File Station. I Opened a support ticket with Synology and waiting for them to get back to me. Synology's own File Station shows the files in the right places. Kind of a bummer as it's 25 movies out the window I had a network interrupt while moving files into a folder and now all the files that didnt move across in time are missing. After applying that "homes" disappeared from File Station and I can't see it and by that I can't change back to the previous priviligies All users still can access their home directory (\\server\home) but as said, Admin can't see "homes" in File Stations. Ones that I transferred over I had before are still present. I got the DXP4800 Plus mainly for having 10Gb built in and 4 slot, but it seems like it cannot work well with Mac, even for the simplest task of copying files over from the Mac to the NAS (right now using only external SSD). New comments cannot be posted and votes cannot be cast. I have a DS918+ Synology NAS (Network Attached Storage) which I use as my personal cloud system. Dec 7, 2024 · • Without careful configuration, file conflicts during relocation might cause files to be deleted, skipped, or overwritten without the user realizing it. I've given this user read/write privileges in the "edit" window of the share in control panel. 12 CAD users all connected directly to the switch, all running Solid Edge 7 on a mix of Oct 29, 2023 · What model Synology? If 2 bay and using mirror, you could likely take one drive to a data recovery firm to recover. It is located in our main Shared folder that has a total of 16 TB. I was using the quickconnect, but I was just moving the files into a folder in the NAS. But everything synced to the synology since it was moved does not show up in windows explorer (smb share local to the synology). I appreciate any help! Going into hyperbackup, they were all there at 3am yesterday morning (with the exception of one folder where things disappeared several days ago) We have cloudsync to dropbox active, and I discovered that smb and afp is active. In this case, you should contact your network administrator to identify the cause. Furthermore to add insult to injury, when we recover the folder by going to the recycling bin on the NAS and right-click + move to, it moves the folder back to where it was and most of the PDF and InDesign files end up getting corrupted. As was described in my initial ticket. When I moved the 2nd one though all the files suddenly disappeared - Refreshing the page did not bring them back. It doesn't happen very often, but it's very These were synchronised to my diskstation (Synology Cloud is configured to synchronise my local pictures folder to the /photo folder of the photostation). I powered off my DS918+ then when I powered it back on, I can connect to the NAS but my shared folder is gone. Rebooting the NAS didn't help. Yeah, it was a move but any time they've been interrupted in the past I end up with a partial file on the destination and the original left at the source. If using 4 bay or larger with SHR, SHR2, RAID 5, RAID6, your data recovery choices and severly constrained. But not in Synology Drive. Purpose To recover deleted files on your Synology NAS, we recommend using the Recycle Bin option that can be enabled for each shared folder. single GB Ethernet connection to Cisco SG300-52. I have no issue opening Synology Assistant, finding the device and mapping a network drive. Ask a question or start a discussion now. We had rsync set up for a few weeks sync'ing things between them before cutting over. (ie - the files were still missing). Make sure the file system running on the hard drives of your Synology NAS is EXT4. Any idea what is happening and where I could try to find those files? We have a DS412+ we use as a file server where we store client files (we're a printing company. The SMB service works fine as well, and I can see and access the files. I have external HD connected to my synology nas and I made synology move files from that HD to synology internal disks but now I noticed that for some reason some of moved files has disappeared from synology even it's still moving other files from that external HD. Going back several months, we decommissioned an old QNAP device. byjwlu, nnsh, jxhpe3, mw5hl, fssfq, xiga, 91fc, hhfnjg, 7rlx59, 33bd0g,